Why the shark ? I’m sure you're wondering why this shark is in the cover of my book. And if you read that, I have reached my objective: to catch your attention. Here is a communication tip: only 30% of information is actually transferred from one to another. You will better remember images or physical things. This book is full of tips and Continuous Improvement tools like Lean6Sigma, Theory of Constraint and Value Stream Mapping. It’s built like a novel to work on the human factor. If you want to be able to drive a company or any organization to success, this book is made for you. You can find customer comments on amazon.com and amazon.fr.